Refund policy

We want you to feel confident trying LYCKD. If your first order isn't right for you, our 30-day satisfaction guarantee may have you covered.

We offer a 30-day satisfaction guarantee on your first LYCKD order. You have 30 days from the date your order is delivered to request a refund.

To be eligible:

  • The order must be your first order placed with LYCKD.

  • Your refund request must be submitted within 30 days of delivery.

  • The satisfaction guarantee is limited to one first-order claim per customer and household.

If your refund request is approved, we will refund the amount paid for the eligible LYCKD products to your original payment method. Original shipping charges are not refundable under the 30-day satisfaction guarantee.

To request a refund, contact us at hello@lyckd.com and include your order number and the email address associated with your order.

We reserve the right to deny refund requests where we reasonably believe there has been fraud, abuse, or misuse of our satisfaction guarantee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect from what was ordered, contact us at hello@lyckd.com as soon as possible so we can evaluate the issue and make it right.

We may ask you to provide your order number, photographs of the product and packaging, or other reasonable information necessary to evaluate your claim.

If a refund is approved because an item arrived damaged, defective, or incorrect from what was ordered or listed, we will issue a full refund to your original payment method, including the original shipping charges attributable to the affected order.

These claims are handled separately from our 30-day first-order satisfaction guarantee and are not limited to first-time customers.

Returns

Products approved for a refund under our 30-day first-order satisfaction guarantee do not need to be returned to us.

Please do not send products back to us unless our customer care team specifically instructs you to do so.

Exchanges

We do not currently offer direct product exchanges. If you experience an issue with your order, contact us at hello@lyckd.com and we'll work with you to determine the appropriate resolution.

Refund Processing

If your refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for your bank or credit card provider to process and post the refund after it has been issued. Processing times may vary depending on your financial institution.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at hello@lyckd.com.

Cancellations

We process orders as quickly as possible, so we cannot guarantee that an order can be changed or cancelled after it has been placed.

If you need to request a change or cancellation, contact us at hello@lyckd.com as soon as possible. If your order has already entered processing or fulfillment, we may be unable to modify or cancel it.

Contact Us

If you have questions about refunds, damaged or defective products, or this Refund Policy, please contact us at: hello@lyckd.com