Terms of service
Overview
These Terms of Service (“Terms”) govern your access to and use of the LYCKD website, online store, accounts, services, features, and other online resources operated by or on behalf of Selectra Labs Inc. (“LYCKD,” “we,” “us,” or “our”), collectively referred to as the “Services.”
LYCKD offers the Services, including information, tools, products, and other features available through them, conditioned upon your acceptance of these Terms and any policies or notices referenced herein.
By visiting our website, creating an account, purchasing a product, enrolling in a subscription, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access or use the Services.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
Online Store Terms
By using our Services, you represent that you are at least the age of majority in your state or jurisdiction of residence or otherwise have the legal capacity to enter into these Terms.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws in connection with your use of the Services.
You must not transmit viruses, malware, worms, or other malicious or destructive code.
We reserve the right to refuse service, terminate accounts, cancel orders, or restrict access to the Services where reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity, or violation of these Terms, subject to applicable law.
General Conditions
We reserve the right to refuse service to anyone to the extent permitted by applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Services, access to the Services, or content made available through the Services without our express written permission, except as otherwise permitted by law.
Headings in these Terms are provided for convenience only and do not limit or otherwise affect these Terms.
Health and Supplement Information
LYCKD products are dietary supplements. Information provided through our website, product pages, packaging, social media, communications, or other Services is provided for general informational purposes only.
Nothing provided through the Services is intended to constitute medical advice or a substitute for advice, diagnosis, or treatment from a qualified healthcare professional.
Our products and statements regarding our products are not intended to diagnose, treat, cure, or prevent any disease.
You should consult an appropriate physician or other qualified healthcare professional regarding your individual circumstances, including before using dietary supplements if you have a medical condition, are pregnant or nursing, take medications, are preparing for a medical procedure, or have questions or concerns about whether a product is appropriate for you.
Always read and follow the directions, warnings, ingredient information, and other information provided with a product.
You are responsible for determining, with appropriate professional guidance where necessary, whether a product is appropriate for your individual circumstances.
Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to provide accurate and current information through the Services. However, information made available through the Services may occasionally contain errors, omissions, or information that is incomplete or no longer current.
Materials provided through the Services are for general information and should not be relied upon as the sole basis for making decisions where more complete, accurate, or current information is appropriate.
We reserve the right to modify content on the Services at any time, subject to applicable law.
Products and Availability
Certain products may be available exclusively online and may have limited quantities.
We make reasonable efforts to display product images, packaging, colors, and other characteristics accurately. However, displays vary between devices, and we cannot guarantee that your device will reproduce colors or other visual characteristics exactly.
Product packaging, labeling, ingredients, formulations, appearance, and other product characteristics may change from time to time. You should review the information accompanying the product you actually receive before use.
We reserve the right to limit sales of our products by person, household, geographic region, or jurisdiction where appropriate and permitted by law. We may also limit quantities, discontinue products, or modify product offerings at any time.
Any offer for a product or Service is void where prohibited.
Prices and Changes to the Services
Product prices, promotions, discounts, and availability are subject to change.
We reserve the right to modify, suspend, or discontinue any part of the Services or our product offerings, subject to applicable law.
A price change will not retroactively alter the amount charged for an order that has already been completed, except where necessary to correct an error and permitted by applicable law.
Subscription pricing is addressed separately below.
Orders, Billing, and Account Information
We reserve the right to accept, refuse, limit, or cancel orders to the extent permitted by applicable law.
We may limit or cancel quantities purchased per person, household, account, payment method, billing address, shipping address, or order. These restrictions may apply where, for example, we reasonably believe an order involves fraud, unauthorized resale, abuse of promotions, or other misuse of our Services.
If we modify or cancel an order after it has been submitted, we may attempt to notify you using the contact information provided with your order.
You agree to provide current, complete, and accurate purchase and account information and to promptly update information necessary for us to process transactions and communicate with you.
You represent that you are authorized to use any payment method submitted in connection with an order or subscription.
Subscribe & Save and Automatic Renewal
LYCKD may offer products through recurring Subscribe & Save subscriptions.
When you enroll in a subscription, you are purchasing an automatically renewing plan. Unless cancelled, your subscription will renew approximately every 30 days according to the renewal schedule associated with your subscription.
Before you subscribe, we will present applicable material subscription terms, which may include the product, price, discount, billing frequency, renewal terms, and cancellation information.
By enrolling in a subscription, you authorize LYCKD and its payment service providers to automatically charge your selected payment method for recurring subscription orders, including applicable taxes and shipping charges, until your subscription is cancelled or otherwise terminated.
The renewal date shown in your account or subscription portal will govern your upcoming subscription order. Processing times, payment failures or retries, customer-requested changes, and other circumstances may affect the exact time at which a recurring payment is processed.
Managing or Cancelling Your Subscription
You may manage or cancel your subscription through the subscription management features available through your LYCKD account or subscription portal.
There is no cancellation fee.
To prevent an upcoming subscription order from being processed, you must cancel before that order is processed. Cancelling a subscription stops future renewals but does not automatically cancel or refund an order that has already been processed.
If you experience difficulty managing or cancelling your subscription, you may contact us at hello@lyckd.com.
Subscription Price Changes
Subscription prices, discounts, and other subscription terms may change from time to time.
Where required by applicable law, we will provide advance notice of a material price change before the new price applies to your subscription, together with information about how you may cancel your subscription.
If you do not wish to continue your subscription following a price change, you may cancel before the change applies to your next applicable renewal.
Subscription Communications
We may send communications relating to your subscription, including confirmations, renewal information, payment issues, account information, modifications, or other administrative messages.
We will provide renewal reminders, price-change notices, or other subscription notices where required by applicable law.
We may modify, suspend, or discontinue a subscription program, subject to applicable law and any notice requirements that apply.
The subscription terms presented to you when you enroll, together with these Terms and any other applicable policies presented to you, govern your subscription.
Refunds, Order Issues, and Cancellations
Purchases are subject to our Refund Policy.
Our Refund Policy includes our 30-day first-order satisfaction guarantee and explains how we handle damaged, defective, or incorrect items.
Because orders may enter processing and fulfillment quickly, we cannot guarantee that an order can be changed or cancelled after it has been placed.
Please contact hello@lyckd.com as soon as possible if you need assistance with an order.
Optional and Third-Party Tools
We may provide access to tools, applications, integrations, or services supplied by third parties.
We do not necessarily control or monitor these third-party services. Your use of them may also be governed by the applicable third party's terms and privacy policies.
To the extent permitted by law, we are not responsible for third-party services that are outside our control.
We may introduce new features, tools, or Services in the future. Unless otherwise stated, these will also be subject to these Terms.
Third-Party Links
The Services may contain links to websites or services operated by third parties.
We are not responsible for examining or evaluating all third-party content, and we do not control the privacy, security, availability, accuracy, or practices of third-party websites or services.
You should review the applicable third party's terms and policies before engaging in transactions or providing personal information through a third-party service.
User Reviews, Feedback, and Submissions
If you submit reviews, comments, feedback, photographs, suggestions, ideas, or other content to us (“User Content”), you represent that you have the right to provide that content and that doing so does not violate the rights of another person or applicable law.
You may not submit User Content that is unlawful, fraudulent, defamatory, threatening, abusive, obscene, infringing, malicious, or otherwise violates these Terms.
By voluntarily submitting User Content to us for publication or promotional use, you grant LYCKD a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish that User Content in connection with our business, Services, and marketing, subject to applicable law and our Privacy Policy.
We may moderate, decline to publish, or remove User Content where permitted by applicable law.
You remain responsible for the accuracy and legality of content you submit.
Intellectual Property
The Services and their content, including without limitation the LYCKD name and branding, graphics, designs, website content, photographs, videos, product presentation, text, logos, and other materials, are owned by or licensed to Selectra Labs Inc. and are protected by applicable intellectual property laws.
Nothing in these Terms grants you ownership of or a license to use our trademarks, branding, copyrighted materials, or other intellectual property except for the limited right to access and use the Services for their intended personal, non-commercial purposes.
Personal Information
Our collection, use, disclosure, and handling of personal information is governed by our Privacy Policy.
By using the Services, you acknowledge that your information may be processed as described in our Privacy Policy.
Errors, Inaccuracies, and Omissions
Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to matters such as product descriptions, ingredients, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel affected orders where appropriate and permitted by applicable law, including after an order has been submitted.
Nothing in this section limits any rights or remedies that cannot lawfully be limited.
Prohibited Uses
You may not use the Services or their content:
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for any unlawful or fraudulent purpose;
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to violate applicable laws or regulations;
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to infringe our intellectual property rights or those of another person;
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to harass, abuse, threaten, defame, or unlawfully discriminate against another person;
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to submit materially false or misleading information;
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to transmit malicious software or code;
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to unlawfully collect, scrape, harvest, or track personal information;
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to spam, phish, pharm, pretext, crawl, or scrape the Services in a manner prohibited by law or these Terms;
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to interfere with the operation or security of the Services;
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to circumvent security features or access restrictions; or
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to use the Services in a manner that could damage, disable, overburden, or impair them.
We may restrict or terminate access to the Services for violations of these provisions, subject to applicable law.
Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
WE DO NOT GUARANTEE THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED, SECURE, ERROR-FREE, OR AVAILABLE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM WARRANTIES, REPRESENTATIONS, AND CONDITIONS NOT EXPRESSLY PROVIDED BY US, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS WARRANTIES, RIGHTS, OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SELECTRA LABS INC., LYCKD, AND OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST SAVINGS, OR LOSS OF DATA, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES OR PRODUCTS.
WHERE APPLICABLE LAW DOES NOT ALLOW A PARTICULAR EXCLUSION OR LIMITATION OF LIABILITY, THAT EXCLUSION OR LIMITATION WILL APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Nothing in these Terms is intended to exclude or restrict liability that cannot lawfully be excluded or restricted.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Selectra Labs Inc., LYCKD, and our directors, officers, employees, affiliates, agents, contractors, licensors, service providers, suppliers, and representatives from third-party claims, liabilities, damages, and reasonable costs arising from your material violation of these Terms, violation of applicable law, or infringement of another person's rights.
Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
Termination
These Terms remain effective while you use the Services.
You may stop using the Services at any time.
We may suspend or terminate your access to the Services if you materially violate these Terms or where otherwise reasonably necessary and permitted by applicable law.
Provisions that by their nature should survive termination, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, and governing law, will survive termination.
Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, subscription terms presented at enrollment, and other policies or terms expressly incorporated by reference, constitute the agreement between you and us concerning your use of the Services and applicable purchases.
Our failure to exercise or enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
Governing Law
These Terms and your use of the Services are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
LYCKD currently offers its products to customers in the United States. Depending on where you reside, applicable federal or state consumer protection laws may provide you with rights that cannot be waived, limited, or excluded by contract.
Nothing in these Terms is intended to waive, restrict, or exclude any mandatory consumer right or protection available to you under applicable law. Where such law applies notwithstanding the governing-law provision above, those mandatory protections will continue to apply.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, products, business practices, or legal requirements.
The “Last Updated” date at the top indicates when these Terms were most recently revised.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Services after revised Terms become effective constitutes acceptance of those revised Terms to the extent permitted by applicable law.
Changes affecting subscriptions will also be subject to applicable subscription and automatic-renewal laws.
Contact Information
Questions about these Terms of Service may be sent to:
LYCKD
Operated by Selectra Labs Inc.
Email: hello@lyckd.com